Human Services Division
“What is relay?”
Relay is a free, government regulated service designed to make it easy for people with hearing loss or speech disabilities to place phone calls.
“How Relay Works”
The relay user initiates a call by typing the phone number they would like to dial into a box on our web site. When they click “Begin Relay Call,” that number is transferred to an operator who dials the number and connects the call. The relay user types their side of the conversation, while the operator reads it aloud to the called party. When the called party responds, the operator types their spoken words for the relay user, enabling them to read the spoken side of the conversation.
Relay calls are free to the caller and the called party.